How long does it take to get my account activated?
We are a small company. We can usually get your account setup in minutes, although, it could take up to 12 hours.

After I sign up, what do I do?
You will recieve an email from us with all your needed account information. You will need to keep this email in a safe place for future reference. This email will also give you instructions on what to do in order to set up the name servers for your domain name.

Do you sell domain names too?
We do not sell domain names, but you can get them for cheap at GoDaddy We prefer for our customers to purchase their domain names from a registrar. This way, you stay in total control of your domain name.

I want a quality website, but i don't know how to make one.
Our friends over at Alpenglow Designs can help you out with that. Be sure to check them out!

I have a problem with my hosting. What do i do?
In the event of a problem, you may either use our support link above to put in a ticket, or you may post on our forum. Either way is a good way to get support. Our message boards may even provide you with help in other areas as well.

Do you offer refunds?
We do not offer refunds on hosting. If you experience down time, we can, and will, reimburse you on a pro-rated basis for that down time.

Are you going to advertise on my website?
Nope! Your website is yours. While we host it, we don't want to "brand" you. You do not have to link back to us unless you choose to do so. We offer premium hosting services and will NEVER advertise on YOUR site.

Do your servers have battery backups and generators?
Each server is protected by a uninterruptible power supply system. In the rare event of a power outage, backup generators will take over and supply all necessary power to the servers. This system assures your website is always up and running, regardless of power conditions.

What kind of servers do you use?
We have dual Xeon 3.06ghz servers with hyperthreading technology. Each server is equipped with at least 1000-2000 MB of RAM and high performance 10,000 RPM SCSI hard drives.

Do you maintain website backups?
We do maintain full account backups. This includes all files, email accounts, and databases. If there were a hard drive failure, we can instantly restore your entire account.

What is your uptime?
We don't just claim to run over 99.9% uptime, we promise it. If your server is not up 99.9% of the month, You will be refunded for any downtime that occured on a pro-rated basis. However, don't expect to ever invoke this guarantee, extended downtime is extremely rare.

Can I upgrade my account later if i need to?
Yes, you can upgrade your account at any time. Just email our sales department letting us know what package you would like to upgrade to.

Can I use my own CGI and PHP scripts?
While we do provide many pre-installed scripts, you can still upload any of your own scripts. You can purchase scripts from many online developers or write your own. Regardless, you can upload any scripts that you may own. However, most popular scripts are pre-installed!